Frequently asked questions
Koorlian is unable to offer customization. However, you can purchase different Koorlian furniture products to be paired together to create your own unique style.
Koorlian accepts returns of brand new, unused and undamaged products for up to 30 days from the date of signing. Please contact us via email koorlian@outlook.com (9:00 am-6:30pm) for details on the return process.
Refunds will be returned to your payment account in the same way you paid. It usually arrives within 1-2 days.
Visa
MasterCard
American Express
Discover
Apple Pay
PayPal
Klarna
Gift Cards
Product Vouchers
You can only use one credit/debit card per order, but you can combine a gift card payment with a credit card payment.
When you select PayPal during checkout, you’ll need to agree to a billing agreement to allow us to bill your PayPal account. The agreement is valid for one hour—but don’t worry, if it expires before you complete your order, you can simply agree again when you’re ready to place an order. And please note, the shipping address on your Nike order must match the shipping address saved to your PayPal account.
Please contact us via email and provide us with the necessary photos or videos at the first time after you receive the package. We will solve the problem for you as soon as possible.
We choose FedEx logistics to deliver your packages. Normal shipping time is 3-6 days.
Of course, if you have a request for delayed receipt, please contact us via email to handle it.
We’ll charge your payment when your order ships. If your order includes multiple shipments, you’ll see a charge for each item as it goes out. Please note, we place an initial authorization for the amount of the entire order when you place it—this is a temporary hold on funds that will automatically drop off within a few days.
Yes, credit cards issued by banks from select countries and regions can be used on your order as long as you have a US shipping address. Choose from available countries in the payment section during checkout.