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Every THERUN product is backed by a one-year limited warranty designed to give you confidence in your purchase and support when you need it.
At THERUN, we design our products with everyday performance, reliability, and long-term use in mind.
Our one-year limited warranty covers eligible manufacturing defects that occur during normal use within the warranty period.
If something doesn't work as it should, our support team is here to help identify the issue and find an appropriate solution.
Coverage begins from the original purchase date and applies to eligible manufacturing defects.
Our support team will work with you to understand the issue and determine the best next step.
Depending on the issue, we may provide troubleshooting, replacement parts, repair, or a replacement product.
Already using your THERUN? We'd love to hear what you really think. Share a photo of your THERUN product together with your honest experience, and we'll extend your warranty by one additional year.
Spend some time with your product and form your genuine opinion.
Share a photo of your THERUN product together with your honest feedback.
Contact THERUN Support with your order number and a link or screenshot of your review.
Once your submission is verified, we'll add one additional year to your warranty.
We don't need you to tell us everything is perfect. We want your honest feedback. Tell us what you love, what could be better, and what you'd like to see from THERUN in the future. Your feedback helps us improve our products and create better experiences for everyone.
The THERUN one-year limited warranty covers manufacturing defects in materials and workmanship that occur during normal use within the warranty period.
If your product develops an issue that appears to be covered by this warranty, please contact our support team so we can review the situation and help determine the appropriate solution.
Depending on the nature of the issue, THERUN may provide troubleshooting assistance, replacement parts, repair service, or a replacement product.
The warranty is intended to cover manufacturing defects under normal use. It does not generally cover issues resulting from circumstances outside normal product use, including:
If you believe your product has a manufacturing defect, please contact THERUN Support. To help us review your claim efficiently, please provide:
Our support team may ask for additional information if it is needed to understand the issue and determine the appropriate solution.
Our support team will review your order information and the details of the issue.
When appropriate, we'll guide you through troubleshooting steps to identify the cause.
If the issue is covered, we'll determine an appropriate solution based on the circumstances.
The standard THERUN limited warranty is valid for one year from the original purchase date, unless otherwise stated for a specific product.
Customers who complete the THERUN Warranty Extension Program may receive one additional year of warranty coverage, for a total of up to two years.
Please keep your order confirmation or other proof of purchase for your records.
If a product issue is determined to be covered under this warranty, THERUN may, as appropriate for the circumstances:
The specific resolution will depend on the nature of the issue, the product, available parts or inventory, and other relevant circumstances.
To qualify for the additional one-year warranty extension, customers must:
No specific star rating, positive sentiment, or favorable opinion is required
We value constructive feedback, including suggestions for improvement, because honest customer experiences help us improve our products and services.
The additional warranty year will be applied after the submitted review has been verified by THERUN.
This Warranty Policy applies to products purchased directly from THERUN or through an authorized THERUN sales channel, subject to applicable terms.
This warranty is separate from our 30-Day Money-Back Guarantee . Returns made within the applicable return period are handled according to our Returns & Refunds Policy.
The warranty extension is an additional benefit provided through the THERUN Warranty Extension Program and does not change the standard warranty terms applicable to the product.
Nothing in this Warranty Policy is intended to limit any rights or protections that cannot be excluded under applicable law.
A warranty should be more than a policy on a page. If you experience a product issue, our support team will work with you to understand what happened and find the most appropriate way forward.
Have a warranty question or need help with your THERUN product? Contact our support team with your order information and we'll be happy to assist.
support@therunfitness.com