Returns and Refunds
30-DAY MONEY-BACK GUARANTEE
We want you to feel confident in your THERUN purchase. Take the time you need to make sure it’s right for you.
Try THERUN
with confidence
You have 30 days from the date of delivery to decide if your purchase is right for you. If you’re not completely satisfied, you can request a return within 30 days and receive a refund.
30 Days to Decide
Take up to 30 days after delivery to decide whether you would like to keep your purchase.
Refund Available
If you decide the purchase isn’t right for you, you can request a return and receive a refund.
We’re Here to Help
Our support team is available to guide you through the return process.
Who covers the return shipping?
You can still receive a refund whether the return is related to a product issue or simply a change of mind. The only difference is who covers the return shipping cost.
We’ll cover the return shipping
If your return is related to an issue with your order, THERUN will cover the return shipping cost.
- Product arrives damaged
- Product is defective
- Parts or accessories are missing
- You received the wrong product
- Product is not as described
- Shipment was significantly delayed
You can still receive a refund
Changed your mind? That’s okay. You can still return your purchase within 30 days and receive a refund.
- Return shipping is the customer’s responsibility
- The return must be requested within 30 days
- Our support team will guide you through the process
Starting a return is simple
Just reach out to our support team and we’ll help you through each step.
Contact us
Contact our support team within 30 days of receiving your order.
Share your order number
Send us your order number and a brief description of your return request.
We’ll guide you from there
Once your request is approved, we’ll provide the next steps for returning your product.
Have a damaged or defective product?
Please contact us as soon as possible and include your order number along with photos or videos showing the issue. Please keep the product and original packaging until your request has been resolved.
We’re here to help
Have a question about your return or refund? Our support team is happy to help you through the process.
Contact Support