Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@therunfitness.com. Please note that returns will need to be sent to the following address: 

THERUN
C/O 8375 Sultana Ave, Unit 2, Fontana, CA 92335
Phone: +1 949-867-9551

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Return Shipping Fees:
- Defective, Damaged, or Seller Error: If the return is due to a product defect, damage, or an error on our part, and is verified with clear video or photo proof, we will cover all return shipping costs and provide a prepaid return shipping label.
- Customer Preference or Unverified Claims: If no video or photo proof can be provided, or if the return is due to customer preference / buyer's remorse, the customer will be responsible for the return shipping costs.

You can always contact us for any return question at support@therunfitness.com. 

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide photos or videos when contacting us so we can process your request as quickly as possible.

 

Exceptions / non-returnable items 
Sale items and promotional products are eligible for returns and exchanges under our standard 30-day policy. However, custom products (such as special orders or personalized items) and gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@therunfitness.com.